Frequently Asked Questions
- Have any questions about your stay or getting around South Congress Hotel? Below you'll find answers to our most frequently asked questions regarding reservations, amenities, events, and general info about the hotel.
Getting to the hotel
Where are we located?
We are located at 1603 South Congress Avenue. You can enter through the lobby entrance on South Congress or from the garage using the elevator.
How far is the airport?
Austin-Bergstrom International Airport is about 8.5 miles away.
Where can I park?
We offer Valet parking as well as Self Parking in our secure garage located underneath the hotel.
How much is parking?
Parking is available at a $12 hourly rate or $45 over-night. Validated self-parking for Maie Day, Café No Sé, Watertrade, Otoko and all retail outlets is free for the first two hours, and 30 mins for Mañana. Self-parking is subject to availability and may be limited during high volume events. Pricing varies for electric car parking. For more info, learn more.
Reservations
Do we have rooms with two beds?
No. All of our rooms and suites have one king bed except for our Bunkroom Suites. Our Bunkroom Suites have two queen bunk beds – so two queen bunk beds per suite.
Will I be charged when I make my reservation?
You will only be charged upon booking if you make an advanced purchase reservation. For all other reservation types, a valid credit card is required to guarantee the reservation but not charged upon reserving.
How is my reservation guaranteed?
Your reservation is guaranteed with a valid credit card at the time of booking. We’ll ask you to verify card details when you check-in.
What do I need to check in?
A valid ID and credit card. You must be 21 years of age or older to check in. The credit card is for incidentals. Incidentals are a nightly $150 authorization that will be released upon check out if nothing is spent or damaged.
What time is check-in and check-out?
Check-in is at 3pm, and check-out is at 12pm.
Can I check in early?
Early check-ins are based on availability. We recommend calling the hotel the morning of your arrival date to see if early check in is available. If you arrive early and your room is not ready, we can hold your bags. Feel free to visit the Lobby Bar or Pool while you wait!
Can I check out late?
Late check-outs are based on availability. We recommend calling the front desk on the morning of your departure to see if late check out accommodations are available. If you would like a guaranteed late check out we do offer that for a fee. We can hold your bags after check out as well. Please keep in mind that events, group bookings and general guest traffic play a large role in if we're able to accommodate a late check out.
Is the hotel ADA accessible?
Yes, we are ADA accessible. We have wheelchair and Hearing accessible rooms as well as elevators and ramps throughout the hotel.
What is your cancellation policy?
- We understand that life happens and plans change. You can cancel your reservation 48 hours before 3pm (CST) of your arrival date. Any cancellations after that are subject to a fee of one night’s room and tax.
- *Reservation cancellation window can vary depending on offers, add-ons or packages booked.*
Amenities
What is the amenity fee?
Our amenity fee is $28/night + tax. For more details on what the amenity fee covers, read more.
Is the hotel pet friendly?
Yes, we are pet friendly for dogs only. We do ask that your pet is well behaved and not to leave them unattended in the room. We also provide dog beds and bowls if needed.
Does the hotel have a spa?
We don’t but there are great options in the area. The front desk can provide some local recommendations.
Does the hotel have a pool or hot tub?
Yes, there is a rooftop pool as well as a pool bar. We do not have a hot tub. For general pool details, read more.
Does the hotel have a fitness center?
Yes, we have a 24-hour fitness center equipped with Pelotons and FORME smart mirrors. We do request quiet work-outs after 8pm to ensure fellow guests nearby aren’t disturbed.
Do we have cribs, Pac ‘N Plays & rollaway beds?
Yes, we offer complimentary pack ‘n plays but we do not have cribs. We have rollaways available for $30/night.
General Info
Do you have WiFi?
Yes, we have WiFi for hotel and lobby bar guests. It is an open access network called SouthCongressHotel.
What are my dining options on the property?
We have 3 restaurants, 3 bars and a coffee + bake shop on property. For details, read more.
When is In Room Dining available?
In Room Dining hours are Sunday-Thursday from 7am - 8pm and Friday-Saturday from 7am - 9pm.
Does the hotel have a gift shop?
We do, our Lobby Shop is located next to the front desk. There you can find merch, accessories and gifts as well as a wide selection of sunglasses from VADA Eyewear.
Can I get a package delivered to the hotel?
Yes, see our delivery template below. The package will be delivered and held in security until it is picked up. Please make sure the name on the package matches the name on the reservation.
- (Guest Name)
- c/o: South Congress Hotel
- 1603 South Congress Avenue
- Austin, TX 78704
I lost an item, how can I report it?
If you lost an item please report your lost item on Chargerback.com. Your claim will be sent to our security team who will follow up with you.
I’d like to book an event at the hotel, who do I contact?
We’d love to be a part of your event! You can contact our sales team at sales@southcongresshotel.com.
Are there going to be any events happening during my stay?
Most likely, we love to host and be a space for celebrations. Our In Rotation will have some of our hotel happenings if you’d like to join in!
What is your photography policy?
Commercial photography is prohibited unless permission has been granted by the hotel. Security will ask all unapproved photography to stop immediately. Please contact our sales team at sales@southcongresshotel with any photography requests.
Is the hotel hiring?
South Congress Hotel has a wide range of job opportunities, available positions can be found here.
Hotel map
- Not finding the answer you're looking for? Feel free to contact us or ask one of our front desk agents during your stay.