We understand that, now more than ever, travelers have questions surrounding the safety and flexibility of their accommodations. As the situation surrounding COVID-19 evolves, we will continue to adapt to ensure best practices remain at the forefront of our operation.
We can assure you, when you meet our eyes you’ll find the same smile beneath the mask, and will receive the same cheerful, calm service you’ve come to rely on. If you have any questions or require assistance in obtaining a face covering, you need but ask.
What a time, when holding together means being apart. Know that we’re here to support you near + far, and that navigating ‘weird’ is nothing new to these Austinites.
+ Access to guest rooms is limited to registered guests only, at this time.
+ Housekeeping services have been reduced during an active stay, unless otherwise requested, to minimize contact between individuals.
+ All high-touch, common areas are being frequently treated with Vital Oxide, a non-toxic EPA registered disinfectant for COVID-19.
+ Rooms are disinfected with Vital Oxide between stays to ensure that each space is fully cleaned and disinfected.
+ Our pool remains open, with adherence to CDC guidelines; all guests must wear a mask in this area.
+ Valet and Bell Service is temporarily unavailable to minimize contact between guests + staff.
+ Our Fitness Center is open upon appointment for 60-120 minute time blocks. Reservations can be made by calling the front desk.
+ Our teams are receiving ongoing briefings and enhanced operating protocols.
+ All team members are equipped with face masks, in accordance with the city of Austin.
+ Hand sanitizer is available for use throughout
All staff members are now equipped with face coverings, in accordance with The City of Austin mandate. These measures are in addition to keeping the required 6ft of physical distance between individuals at all times.
Please note that in accordance with this city + county mandate, all guests are also required to wear a face covering and respect social distancing when in community spaces of the hotel. This includes areas like our front desk, pool deck + hallways.
We can’t thank you enough for joining us in abiding by this, as it gives us no pleasure to have to act on violations of these difficult regulations.